About Us
For an informed store experience, The Ordinary provides skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils to customers in the United States. Our goal is a clear, dependable shopping experience with straightforward product information and support.
Policies and Support
To support informed product selection, Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Our Service Commitments
- Within our product-information standard, free standard shipping on every U.S. order and tracking after shipment.
- For customer reference, Clear processing, delivery, return, exchange, and payment information.
- For customers exploring the catalog, Responsive customer care during the service hours stated below.
- Within our skincare assortment, Product specifications, care guidance, and safety information based on the applicable product listing.
Merchant and Customer Care Information
Across the current product range, Store name: The Ordinary
To keep product guidance practical, Contact email: Support@theordeiary.shop
For responsible product use, Phone: (256)149-8730
As part of our customer-care standard, Physical and return address: 92 Corse St, Montpelier, VT 05602, US
To connect products with their stated uses, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).