Shipping Policy

Within the customer-care standard, we ship only to valid addresses in the United States. Free standard shipping is provided on every U.S. order with no minimum purchase.

Cancellations, Returns, and Taxes

As part of our U.S. delivery service, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. For order and tracking support, Taxes are collected as required by applicable law.

Address Accuracy and Delivery Issues

Under the stated fulfillment timeline, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Estimated Transit Time

To clarify the delivery standard, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Order Processing

For U.S. order fulfillment, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Tracking

Within our shipping process, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Merchant and Customer Care Information

Under this Shipping Policy, Store name: The Ordinary

For customer reference, Contact email: Support@theordeiary.shop

To keep delivery expectations clear, Phone: (256)149-8730

For consistent shipment handling, Physical and return address: 92 Corse St, Montpelier, VT 05602, US

To explain the shipping process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).