FAQ

For a clearer overview, use these answers as a quick guide to the store experience; the published policy pages remain the full reference.

What return and exchange options are available?

For a concise answer, Yes. We offer a 30-day no-reason return and exchange period after delivery.

How quickly is an order prepared and delivered?

For immediate reference, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

What types of products are offered?

When more detail is useful, the live catalog features skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. Each product listing provides its applicable use, care, and safety information.

Which destinations do you serve, and what does standard shipping cost?

In this summary, we ship only within the United States, and free standard shipping applies to every U.S. order.

How long does an approved refund take to appear?

As a general rule, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

When does tracking information become available?

Within the store policy framework, Yes. A tracking number is provided after every order ships.

What payment cards and transaction currency does the store support?

To clarify the customer-care standard, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

What are the stated no-reason return exclusions?

In practical terms, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

Will the merchant cover the cost of an eligible return?

For customer reference, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

Is cancellation available before shipment?

For policy guidance, you may request cancellation before shipment. After shipment, the Refund Policy applies.

How are applicable taxes calculated?

Under the applicable policy, Taxes are collected as required by applicable law.

Merchant and Customer Care Information

Within the store policy framework, Store name: The Ordinary

To clarify the customer-care standard, Contact email: Support@theordeiary.shop

For a concise answer, Phone: (256)149-8730

Under the applicable policy, Physical and return address: 92 Corse St, Montpelier, VT 05602, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).